I recently discovered the
Mojo HD channel on Comcast. There's a show called
Start-up Junkies that's following the up's and down's of a start-up by the name of
Earth Class Mail. You can watch the whole season on
Hulu.com right
here. It was a great watch and I highly recommend it! Since I have a need for the product the start-up has created, I signed up and decided to post a review of my experience with Earth Class Mail.
Basically, they receive your physical snail mail for you, scan it and allow you to view it online. From there you can recycle, shred or have it physically forwarded to wherever you are. This concept is very appealing to me for 2 reasons. 1) I drown in paper. I don't know what to do with it and it just piles up everywhere. 2) I'm moving at the end of the month and I'll be in a temporary location for a few months without the ability to receive mail there. It seems all too perfect.
But all that's good isn't gold. I just completed my sign-up and there's a couple "gottchas" that aren't 100% apparent on the site.
1) You select a PO BOX or physical address (for an additional charge) in a variety of locations. For me, I selected the Florida PO, which is in Miami. What's not apparent is that your mail first MUST go to Miami, and is then forwarded to the ECM office in Beaverton, OR. Most PO's do this 2-3 times a week, which means my mail is going to sit for a day or so, then take a trip across the country. In most cases, I estimate this will tack 1 week onto the delivery of my mail.
2) You have to complete a Form 1583 for the post office which much be notarized. ECM doesn't cover the details of this form until you've signed up and parted with the $25 sign-up fee. By the way, you're paying for the monthly service while you get this form notarized then mailed to Beaverton. What?! What's ECM doing for me during this time? Eagerly waiting for my 1583 to arrive.
It's misleading to not cover the details of the 1583 prior to charging a credit card. Sure, some folks know what a mail forwarding agent is all about, but most do not, including me. I think it's nice that ECM gave me a free month, and honestly it helped me to pull the trigger. But now I'm realizing that all they're really doing is crediting me for a month where they won't actually be processing any mail for me! So, basically they've avoided a pissed off phone call with me by just issuing the credit ahead of time and using it as a marketing device. How cheap!
I understand that trying to explain the 1583 before the sign-up is going to deter people, and $25 will really put them on the hook to get the paperwork completed. But seriously ECM, tell me there's more paperwork to come before you take my cash. AND don't start the monthly obligation until you've received the 1583 and can actually process my mail. That's the thing that bothers me the most.
ECM has a great idea here and if I like it, there's an excellent chance I'll keep it once I've settled into my new permanent location. I'm just not really digging the "caveat emptor" type approach their sign-up process takes.
Step it up ECM! Figure out how to explain this process to us better so we're not sitting here with our jaws on the keyboard stuck in sign-up surprise!
Stay tuned. I'll update once my 1583 has been sent via red tape express to Beaverton. =)