Open Letter to US Air

I wrote this letter while I was in the terminal at Charlotte, NC waiting for my ride. My Internet connection was spotty so I just saved it but forgot to post it until now. I'll try to post a follow up in a day or so.

Dear US Air,

Somehow, you've turned into the FedEx (no offense FedEx) of moving people, treating them like packages.

Specifically:
-the plane is too cramped
-the guy next to me has commandeered 4 inches of the left side of my seat
-the air is on low if it can be considered on at all
-a child has been screaming one isle up and over from me for the last 45min. Shouldn't a flight attendant make an ATTEMPT to quiet the child? Soda, water, crayons, pillow, chloroform, ANYTHING!?!
-What marketing firm decided on GRAY as the primary color for the airline?

I've never wanted to off myself so bad before. The flight was miserable, the crew wasn't happy to be there, the aircraft was tattered and the passengers were clearly not happy to be there. If you provided a Doctor in the terminal who could dispense Valium, I bet you'd have a shocking number of eager patients.

Furthermore, why did it save me almost $200 to select a trip to Greensboro, NC with a change of planes in Charlotte vs. just purchasing a direct flight to Charlotte, NC? Okay, I know why, but really that's just devious and deceptive. Give me the best deal available at the time, pretty please. Otherwise every time I fly i'm going to wind up poking around looking for a cheaper connecting flight which is just going to start my experience off on a bad note.

I know you're trapped in a failed system. Fuel costs are absolutely out of control and the end is nowhere in sight. But honestly, this aircraft was screwed years ago and was never updated. And then there's the issue of the AC. Someone was skimping on maintenance.

There was nothing dignified about the last 1.5hrs of my life.

Your reluctant customer,

Bill Ferrante